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Our Shipping Policy

How It Works

Our team processes orders during our regular business hours, Monday through Friday, from 9:00 AM to 5:00 PM . Orders placed after 5:00 PM on weekdays, over the weekend, or on holidays will be processed on the next business day.

 

Processing Time:
Please allow [2] business days for order processing before shipment. You will receive an email confirmation once your order has been shipped.

Shipping Options:
We offer both standard and expedited shipping options. Shipping rates are calculated based on the weight and destination of your order. You can view the shipping costs at the checkout before completing your purchase.

Delivery Issues:
If you encounter any issues with the delivery of your order, please contact our customer service team promptly. We are here to assist you.

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Returns and Refunds

Everything You Need to Know

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item within [30] days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.

Return Process:
To initiate a return, please [contact us / fill out the return form on our website / follow the instructions on your order confirmation email]. Provide your order number and details about the item you wish to return. Our customer service team will guide you through the return process.

Return Shipping:
Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping service to ensure the safe return of your item.

Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7] business days.

Refund Timing:
Please allow [7] business days for the refund to appear in your account. The timing may vary depending on your payment provider.

Exchanges:
If you need to exchange an item for a different size or color, please contact our customer service team. We will do our best to accommodate your request, subject to product availability.

Damaged or Defective Items:
If you receive a damaged or defective item, please [contact us / include details about the issue]. We will arrange for a replacement or refund.

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Warranty at DarlingDew

Our Policy

If you believe your product is experiencing an issue covered by the warranty, please [contact us / fill out the warranty claim form on our website / follow the instructions on your warranty card]. Provide your order number, a detailed description of the issue, and any relevant photos or documentation.

Exclusions from Warranty Coverage:

  • The warranty does not cover damage resulting from:

  • Misuse, abuse, or improper maintenance.

  • Accidents, unauthorized repairs, or modifications.

  • Normal wear and tear.


Warranty Resolution:
Upon receipt of your warranty claim, our customer service team will review the information provided. If the issue is deemed to be covered by the warranty, we will, at our discretion, repair or replace the product. If the product is no longer available, we may offer a comparable product or a refund.

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Privacy Policy

Trust Us with Your Information

At DarlingDew, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

Information We Collect:

  • Personal Information:

  • Name

  • Contact information, including email address and phone number

  • Shipping and billing address

  • Payment Information:

  • Credit/debit card details or other payment information

  • Usage Information:

  • IP address

  • Browser type

  • Device information

  • Pages visited on our site

 

How We Use Your Information:

 

Order Processing:

  • To process and fulfill your orders

  • To communicate with you about your order status

 

Customer Service:

  • To provide customer support and address inquiries

  • Marketing and Promotions:

  • To send promotional emails about new products, special offers, or other information we think you may find interesting

 

Analytics:

  • To analyze website usage and improve our website and services

  • Sharing Your Information:

  • We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for the purpose of delivering the purchased product or service requested.

 

Security:

We take the security of your information seriously. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

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